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Terms and conditions

Information security

When accessing MyPension the user is responsible for the security of the information they access and distribute. Information is an asset which, like other important business assets, has value to an organisation and consequently needs to be suitably protected. Information can exist in many forms. It can be printed or written on paper, stored electronically, transmitted by post, shared verbally or using electronic means. Whatever form the information takes, or means by which it is shared or stored, it should always be appropriately protected. Information security can be defined as protecting confidentiality, integrity and availability of data and information.

Confidentiality: access to information is confined only to those with specified authority to view that data.

Integrity: safeguarding the accuracy and completeness of information by protecting against unauthorised changes or deletions, whether deliberate or accidental.

Availability: information is delivered in a controlled fashion to the right person, when it is needed.


Registering for an account

By registering for an account the user accepts that all future payslips and P60s will only be available electronically and they will not be sent a paper copy.

Cancelling your account

The user must inform WYPF if they no longer require access to their account.


Passwords for controlled access

The user must change their password immediately if they think that it has been compromised and should routinely change their password every 60 days, even if the system does not force them to change it.

Passwords must meet the following minimum standard:

  • Password length of 8 characters or more
  • Contain characters from at least three of the following four categories:
  • Upper case characters (A.Z)
  • Lower case characters (a.z)
  • Numbers(0.9)
  • Special characters (eg. !,@,$,*)
  • Must not contain all or part of your user name
  • Do not reuse the same password within 20 password changes


Avoid common password pitfalls

Cyber criminals use sophisticated tools that can rapidly decipher passwords. Avoid creating passwords that use:

  • Dictionary words in anylanguage.
  • Words spelled backwards, common misspellings, and abbreviations.
  • Sequences or repeated characters. Examples: 12345678, 222222, abcdefg, or adjacent letters on your keyboard (qwerty).
  • Personal information. The users name, birthday, driving license, passport number, or similar information.


Protecting passwords

  • It is vital that the user protects their password at all times.
  • Never reveal passwords to anyone.
  • Never use the 'remember password' function.
  • Never write passwords down or store them where they are open to discovery or theft.
  • Never store passwords in a computer system without encryption.
  • Do not use the same password to access different systems.
  • Do not use the same password for systems inside and outside of work.

Changing passwords

All user passwords must be changed at a maximum of every 60 days, or whenever a system prompts the user to change it. If the user is given a new password for a new system or following a password reset, they must change it immediately so that they know nobody else knows it. If they become aware, or suspect, that their password has become known to someone else, they must change it immediately and report it by phoning us on 01274 434999.



WYPF will use all reasonable means to ensure that this facility is fully operational at all times and that transmissions will be error-free. However, access to this facility may be interrupted or restricted by us at any time in order to allow for emergency or routine repairs, or maintenance to be carried out or for the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We will do our best to correct any errors and omissions as quickly as is practicable after being notified of them.

While we shall use our best endeavours to try and ensure at all times that this facility shall be free from any viruses or contaminating or destructive properties, WYPF does not make any warranty that this facility is free from infection by viruses or anything else that has contaminating or destructive properties, and the user should ensure that they have appropriate and adequate safeguards in place on their own computer to detect such viruses or contamination or destructive properties.



The site, the layout, design, structure and all its content are the property of WYPF.

Written permission should be requested and obtained beforehand for any commercial use by emailing us at pensions@wypf.org.uk

Some of the website is the intellectual property of Civica plc.



WYPF is committed to ensuring that this facility is accessible to the widest possible range of people. We endeavour to continually assist users to access the facility in accordance with the Disability Discrimination Act 1995. If users have any questions or suggestions regarding the accessibility of this facility, or if they have difficulty using any part of it, they should phone us on 01274 434999 or email pensions@wypf.org.uk


Revision of terms and conditions

WYPF may at any time revise these terms and conditions without notice by posting changes online. It is the responsibility of users to review all information posted online. These changes will be effective and binding from when they appear on this site.


Complaints and comments

If you have any complaints or comments about our website please contact us at: WYPF

PO Box 67

Bradford BD1 1UP

E-mail: pensions@wypf.org.uk

Phone: 01274 434999


Whilst every care has been taken to ensure the accuracy of the information on this facility we cannot guarantee that inaccuracies will not occur. No responsibility will be assumed by WYPF for any direct or consequential loss, financial or otherwise, damage or inconvenience, or any other obligation or liability incurred by users of the facility.

The information on this facility is for general use only and does not cover every personal circumstance. If there is any disagreement over pension benefits due under the Local Government Pension Scheme, the appropriate legislation will apply. This facility does not give the user or their members any contractual or legal rights, and is provided for information purposes only.


WYPF reserves the right to make changes to this facility without notice. In no event shall WYPF be liable for damages arising out of or related to the information contained within pages on this facility.